Solutions · Regulated industries
Accountable AI action in high-stakes environments
When AI agents act in a regulated business, "the system did it" is not an answer. Every consequential action needs an owner.
Built for industries that answer for every decision
Financial services
AI agents are starting to handle customer communications, pricing, and account servicing.
The questions: Who authorized this message to this customer? Could we show it to an examiner tomorrow?
Healthcare
Agents are moving into scheduling, patient outreach, and administrative workflows.
The questions: Which actions touch patients? Who reviewed them before they happened?
Insurance
Agents are drafting quotes, claims correspondence, and service replies.
The questions: Which decisions affected a policyholder? Who owns each one?
Public sector
Agents are entering citizen-facing services.
The questions: Can we show the public who is accountable for an automated action? Can we explain it in plain language?
Oversight before the action
Regulators, auditors, and boards increasingly expect organizations to show human oversight of automated decisions. RealMandates is being built so you can show, for every consequential agent action, what authority it acted on and which person owned it.
Read about the Governed Action Rate, or see The Mandate Engine.
Illustrative example
A fee waiver that a person decided
A customer service agent at a bank receives a request to waive a late fee and drafts an approval. Its mandate allows it to waive fees under $25 without a person and to recommend anything larger. This fee is $60, so the recommendation goes to a service supervisor, who approves it and notes the reason.
- Signal
- Customer request to waive a $60 late fee
- Mandate
- Act under $25, recommend above
- Decision
- Approved with a documented reason
- Owner
- Service supervisor
How we work with regulated teams
We start with a briefing for your risk, compliance, and technology leaders. We learn where agents are being used or planned, which actions carry the most risk, and what evidence your oversight teams need. Those conversations shape the product.
Want a deeper role? Become a design partner.