Use cases

Real mandates for real business decisions

These examples show the kinds of decisions The Mandate Engine is being built to help companies govern. They are illustrative workflows, not descriptions of live customer deployments.

The following are illustrative scenarios, not product deployments or customer results. They show where companies may benefit from connecting useful agent work with clear business authority and named human accountability.

Illustrative example · 01

Customer outreach

An agent drafts messages for a high-value account.

Mandate: It may research and prepare content; sends to customers need review.
Owner: Account executive or marketing lead
Decision point: Permission to send a customer-facing message

Illustrative example · 02

Campaign budget changes

An agent spots underperforming spend and proposes moving budget.

Mandate: It may analyze and recommend; changes above an approved amount need a decision.
Owner: Budget holder
Decision point: Changing a spend commitment

Illustrative example · 03

CRM record updates

An agent proposes updating an opportunity stage, deal value, or contact.

Mandate: Routine enrichment can run; material changes need owner review.
Owner: Revenue operations or account owner
Decision point: Writing to a system of record

Illustrative example · 04

Pricing and offers

An agent prepares a proposal with a special discount.

Mandate: It may assemble an offer but cannot approve discount exceptions.
Owner: The person with commercial authority
Decision point: Making a binding commercial commitment

Illustrative example · 05

Customer service escalations

An agent handles routine requests and spots a sensitive complaint or refund exception.

Mandate: It handles approved categories and sends exceptions to a person.
Owner: Service or customer success leader
Decision point: Protecting customer trust

The pattern across all five

Set authority before the action. Separate routine work from consequential work. Bring people into the decisions that need them. Keep a clear record of who owns each one.

Marketing teams can start with governed AI for marketing. Regulated teams can start with accountable AI agents for regulated industries.

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Frequently asked questions

No. They are illustrative workflows that show the kinds of decisions The Mandate Engine is being built to help companies govern.

Most teams start with one customer-facing workflow, such as outreach or offers, because the stakes are clear and the owner is easy to name.

The leader accountable for the outcome the agent affects. An owner is always a named person, never a team.

Put a name on every action.

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